REFUND & RETURN POLICY

Refund Policy

A car seat is a safety item, therefore any seats sold face to face can only be returned if they develop a manufacturing fault, not because you have changed your mind.

Seats that are sold online can be returned within 14 days of receipt under the distance selling law.

Items must be returned in perfect, unused condition, and in original packaging with labels still attached and intact. If the seat has been removed, and tested for install, then a return may not be accepted as we cannot guarantee the integrity of the seat once removed from the packaging by the customer.

The buyer pays for return postage and collection.

You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dmbcarseatadvice@outlook.com  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at dmbcarseatadvice@outlook.com .

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you think the seat has a fault or is not performing as expected, the seat will be inspected. If agreed to be faulty or damaged, the seat will be sent for repair or will be replaced.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.